UK Returns

 

We really hope you and your four-legged friend love our products as much as we do, but if you're not 100% satisfied then we will be more than happy to offer a refund. You will have 30 days from the delivery date to return your order.

To return your item(s) you can either:

  1. Use our Royal Mail Tracked Returns portal to generate a label and arrange for it to be collected from you. You will need your order number and the email used to place the order. A fee of £3.50 will be deducted from your return for this method.
  2. Post your item(s) back to the following address:
Returns at Barc London
15 Reindeer Court,
Mealcheapen Street,
Worcester,
WR1 2DS

We advise using a tracked service and please always keep hold of your proof of postage until the refund has been processed - we cannot be held responsible if the item(s) go missing on the return journey.

Once we’ve received your item(s) back at the HQ, if approved, a refund will be processed onto your original payment method (minus any postage fees) - we aim to do this within 5 working days of receipt.

If you need help at any point during your return process then please don’t hesitate to reach out to us. Customer satisfaction is of high priority to us and if for some reason expectations don't match up then we’d like to help. You can reach us at: info@barclondon.com

Please note:

  • Original postage is non refundable, unless an item arrives faulty or damaged (we must be notified of this immediately).
  • Customers will be required to cover the cost of the return, unless an item arrives faulty or damaged (we must be notified of this immediately).
  • In the unfortunate event your item arrives faulty/damaged, or you receive the wrong item, please let us know immediately, with photographic evidence, so we can rectify.
  • Items purchased from our Clearance section are not eligible for a refund. Instead, a gift card will be issued to your email address.
  • All of our items, excluding the Play & Groom range (dog toys, and grooming products) come with a 6 months manufacturing guarantee.
  • We do not currently offer exchanges. Please feel free to return any unwanted items and make a separate purchase for the new item(s). If you would like assistance with sizing please reach out to us at info@barclondon.com - we're always happy to help.
  • If you are returning your order and it arrived with a free gift, this must also be returned. If it is not returned, we may deduct the cost of the gift from your refund.

Disclaimer: All Barc London items are accessory items only, the makers assume no liability. The use of the products and safety of the pet and handler is completely at the purchaser and/or user's discretion and responsibility.