UK Returns

We really hope you and your four-legged friend love our products as much as we do, but if you're not 100% satisfied then we will be more than happy to offer a refund. You will have 30 days from the delivery date to return your order.

To be eligible, product(s) must be in the condition you received them, unused and free from pet hair, with tags on and in the original packaging. When trying on items, we recommend doing so indoors, making sure your dog is clean and dry.

Please note, items purchased from our Clearance section are not eligible for a refund. Instead, a gift card will be issued to your email address.
Please also note, dog beds cannot be returned using Royal Mail. See below for more information.

If you need help at any point during your return process then please don’t hesitate to reach out to us. Customer satisfaction is of high priority to us and if for some reason expectations don't match up then we’d like to help. You can reach us at: info@barclondon.com

Return your item(s) using our Royal Mail Tracked Returns Portal - UK Only

Please note, this option excludes dog beds.

  • Package your items securely, making sure you’ve included your completed return slip inside (please use a postage bag if your original packaging is damaged)
  • UK Returns can be sent back via our Royal Mail Tracked Returns portal - you will need your order number and the email used to place the order. After submitting your details a label will be produced, you can then either book a collection for the item to be picked up, print the label at home or use the QR code to have the label printed at the Post Office. A fee of £3.50 will be deducted from your return for use of this label.
  • Once we’ve received your item(s) back at HQ a refund will be processed (we aim to do this within 5 working days of receipt).
  • If there are any issues with your return, our customer service team will reach out to discuss the next steps. Please note, if an item is returned that doesn’t meet the eligibility, we will not be able to process a refund and will return the item(s) to you. You will be responsible for the return cost of sending this item back to you.
  • If we receive your item(s) outside of the 30 day return window our customer service team will reach out to discuss options

If you would prefer to use a different service or you are returning from a different country, please post your item(s) back to the following address:

Returns at Barc London,
15 Reindeer Court,
Mealcheapen Street,
Worcester,
WR1 2DS

We advise using a tracked service and please always keep hold of your proof of postage until the refund has been processed - we cannot be held responsible if the item(s) go missing on the return journey.

To return your Barc London Dog Bed - UK customers

Due to the size and weight of our dog beds, they cannot be returned using Royal Mail. If you wish to return a dog bed, you will need to arrange for a return with an alternative courier service (such as DPD, or Evri). Please note that the return shipping costs will be your responsibility. We recommend using a tracked service and keeping proof of postage until after your refund has been processed, as we cannot be held responsible for items that are lost or damaged during return transit.

When returning, please ensure the bed meets our standard return criteria (unused and undamaged, with swing tag still attached, and in it's original packaging).

Please note:

  • Original postage is non refundable, unless an item arrives faulty or damaged (we must be notified of this immediately).
  • Customers will be required to cover the cost of the return, unless an item arrives faulty or damaged (we must be notified of this immediately).
  • In the unfortunate event your item arrives faulty/damaged, or you receive the wrong item, please let us know immediately, with photographic evidence, so we can rectify.
  • Items purchased from our Clearance section are not eligible for a refund. Instead, a gift card will be issued to your email address.
  • All of our items, excluding the Play & Groom range (dog toys, and grooming products) come with a 6 months manufacturing guarantee.
  • We do not currently offer exchanges. Please feel free to return any unwanted items and make a separate purchase for the new item(s). If you would like assistance with sizing please reach out to us at info@barclondon.com - we're always happy to help.
  • If you are returning your order and it arrived with a free gift, this must also be returned. If it is not returned, we may deduct the cost of the gift from your refund.

Disclaimer: All Barc London items are accessory items only, the makers assume no liability. The use of the products and safety of the pet and handler is completely at the purchaser and/or user's discretion and responsibility.